Turn Telegram enquiries and orders into an organised process
We use a Telegram bot to automate taking orders, collecting customer details, showing a catalogue, routing enquiries and sending them to your CRM.
- Collecting orders and enquiries
- Connecting to a CRM or Google Sheets
- Notifying the right person at the right moment
Which tasks can be handed over to a Telegram bot?
A Telegram bot is not magic — it handles repetitive tasks that follow clear rules. Here are the five most common business situations and how a bot closes them.
How it is now
Customers ask the same questions all day: price, address, opening hours, delivery.
What the bot does
A menu or FAQ bot answers routine questions instantly and passes non-standard cases to a manager.
How it is now
Orders stay buried in chat: who wrote in, what they ordered and who should reply is never recorded.
What the bot does
The bot fills in an order form and writes the result into the CRM or a spreadsheet.
How it is now
Separating serious buyers from casual price enquiries has to be done by hand.
What the bot does
The bot asks a few questions to establish the need and sends the manager a completed enquiry.
How it is now
Sending a catalogue image by image in chat takes a long time and the customer gets lost.
What the bot does
A catalogue bot shows categories, photos and prices through buttons.
How it is now
Collecting staff reports means writing to each person separately.
What the bot does
An internal bot asks at a set time, gathers the answers and writes them into a spreadsheet.
Choose the Telegram bot type for your business
In many projects two or three types are combined: a catalogue and order bot can live in a single bot. Below is what each type does.
Order bot
- Who it suits
- Restaurants, cafés, service companies and online retail.
- What it does
- Takes an order step by step, collects the address and contact details and sends a confirmation.
Catalogue bot
- Who it suits
- Those with a product range who want to show it inside Telegram.
- What it does
- Lists products by category with photos, descriptions and prices, and allows searching.
Lead bot
- Who it suits
- Businesses receiving many enquiries from ads or a channel that need filtering.
- What it does
- Asks a few questions to establish need and budget, then sends the manager a completed enquiry.
CRM bot
- Who it suits
- Teams already tracking enquiries and orders in a system.
- What it does
- Writes each enquiry into the CRM as a record and notifies when the status changes.
Internal bot
- Who it suits
- Companies working with staff — reports, approvals, requests.
- What it does
- Asks for the daily report, accepts leave or expense requests and sends them to a manager for approval.
- AI-based
AI Telegram bot
- Who it suits
- Cases where customers write freely and a fixed menu is not enough.
- What it does
- Understands the question and answers from your own documents; passes complex cases to an operator.
The difference between a regular bot and an AI bot: a regular bot follows clear commands, menus and forms — it is fast, cheaper and predictable. An AI bot understands free-form questions and finds answers in a knowledge base, but it needs prepared documents and tuning. For many businesses a regular bot is enough to start with.
More about the AI agent serviceFrom incoming message to manager — a clear workflow
Below is a sample dialogue from a simple lead bot. Once the conversation ends the bot handles the rest itself — the manager receives a completed enquiry.
The bot only states what it knows — prices and terms come from the list you provide. If it has no answer, the conversation is handed to a manager.
What we prepare to get the bot running
A bot is not code first — it is a script first. Below is the work carried out within the project.
Bot script and menu structure
We write down what customers ask, how the bot replies and at which point a manager steps in.
User flow
The path from the first message to an order or enquiry is mapped: buttons, questions and branches.
Admin control
An admin panel is in every plan: you change texts, menus and lists without a developer.
Telegram Bot API integration
The bot is registered with Telegram, the webhook is configured and stable operation is ensured.
CRM, Google Sheets or API connection
We agree where the data goes. CRM and website integration are included from the Premium plan upwards.
Notifications
When a new order or enquiry arrives the responsible person is notified; the customer can also be updated on status.
Testing and launch
The script is tested end to end: buttons, forms, integrations and notifications.
Technical support
Depending on the plan, 3, 6 or 12 months of support is included — issues are fixed free of charge during that period.
Technologies used in our bots
We connect the Telegram bot to the systems you already use
These are the connections actually included in the plans. Which ones your project gets depends on the chosen plan and your needs.
Telegram bot: CRM, Google Sheets, Veb-sayt, REST API, Email, To'lov tizimlari, AI Agent
For example, an order from the bot opens in the CRM as a new record, a copy lands in Google Sheets and the manager is notified. Payment systems and website integration come with the Premium plan, AI with Enterprise.
What determines the price of a Telegram bot?
The three plans are a starting point. Each card shows the most important scope; the full list opens under “full scope”.
Standard
Basic Telegram bot
3,000,000 UZS
Who it suits
Businesses starting with a menu, questions and answers and a simple form.
- Core commands
- User registration
- Text message handling
- Buttons and menus
- Admin panel
- Basic reports
- 3 months of technical support
Premium
Professional Telegram bot
6,000,000 UZS
Who it suits
Those who need orders, payments and connections to a website and CRM.
- Everything in the Standard plan
- Payment system integration
- Website integration
- CRM integration
- Image and file handling
- Extended admin panel
- Extended reports
Enterprise
Enterprise Telegram bot
10,000,000 UZS
Who it suits
Companies with complex business logic, corporate systems and AI.
- Everything in the Premium plan
- Complex business logic
- Enterprise system integration
- AI integration
- Custom APIs and integrations
- High level of security
- Server built for high load
What changes the final price
- Complexity and branching of the bot script
- Scope of catalogue or order logic
- Number of CRM and API integrations
- Admin panel capabilities
- Payment system connection
- Number of language versions
- AI features and the knowledge base
- Technical support period
A plan price is the lower bound. Once the script and integrations are clear we send a quote with a breakdown of the scope.
Our Telegram and automation projects
Below are real projects connected to Telegram and automation: a Mini App and bot running inside Telegram, an AI agent that answers in conversation, and running enquiries and orders in one system.
Bank AI Agent
- Project type
- AI agent — banking
- Task
- Customers kept repeating the same questions about banking products.
- What we built
- An AI agent answering from the bank's own documents and passing complex cases to an operator.
MillionMarket CRM
- Project type
- CRM / ERP system
- Task
- Orders and customer data were kept in several different places.
- What we built
- An operational management system handling enquiries, orders and processes in one place.
Kadrlar.Uz
- Project type
- Telegram Mini App — HR platform
- Task
- Vacancies and CVs were scattered across channels, so candidates and employers struggled to find each other.
- What we built
- A Mini App and bot inside Telegram: AI parses the posts into a database and sends new vacancies to matching candidates.
Questions about Telegram bot development
Answers to the questions asked most often before a project starts.
The Standard plan starts from 3M UZS, Premium from 6M UZS and Enterprise from 10M UZS. The final figure depends on script complexity, catalogue or order logic, the number of integrations and AI features — once the scope is clear we send a detailed quote.
Services you may need alongside a Telegram bot
A bot rarely works alone — it is usually one link in a system. These are ordered alongside it most often.
CRM Systems
When you need it
When enquiries from the bot need tracking by stage and you want visibility over your sales team.
AI Agent
When you need it
When customers write freely and a fixed menu is not enough.
Online Stores
When you need it
When you need full online selling with a catalogue and cart, with the bot as an ordering channel.
Landing Page
When you need it
When you need a dedicated landing page to drive people into the bot through ads.
AI Integration
When you need it
When the bot has to connect to 1C, a warehouse or another existing system.
Let's work out which Telegram process can be automated
In a short conversation we review your order, enquiry or internal process. Then we prepare a bot script and an approximate project proposal.